Introductions and Acceptance
Welcome to timelessfinery.com (the “Website”), operated by Commissura Proprietary Limited (“we,” “us,” “our,” or “Company”), a company duly registered in the Republic of Botswana.
Company Information:
Commissura Proprietary Limited
UIN: BW00002442681
Registered in the Republic of Botswana
Physical Address:
Plot 4821, Trans-Kalahari Highway
Sese Junction, Sese, Botswana
Postal Address:
P O Box 80256
Gaborone, Botswana
Contact Email: [email protected]
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Commissura Proprietary Limited governing your access to and use of our Website, products, services, and content.
By accessing or using our Website, you agree to be bound by these Terms and our [Privacy Policy](link-to-privacy-policy) and [Cookie Policy](link-to-cookie-policy). If you do not agree to these Terms, you must not access or use our Website.
Eligibility and Registration
Age Requirements
You must be at least 18 years old to make purchases on our Website. If you are between 13 and 18 years old, you may browse the Website with parental or guardian consent, but you may not make purchases without parental authorization.
By using our Website, you represent and warrant that:
– You are at least 18 years old (or the age of majority in your jurisdiction)
– You have the legal capacity to enter into binding contracts
– You will provide accurate, current, and complete information
Account Creation
Optional Registration: You may browse our Website without creating an account, but certain features require registration.
Account Requirements:
– Provide accurate and complete information
– Maintain the security of your password and account
– Notify us immediately of any unauthorized access
– Accept responsibility for all activities under your account
Prohibited Account Activities:
– Creating accounts using false information
– Creating multiple accounts to circumvent restrictions
– Sharing account credentials with others
– Using another person’s account without permission
Account Termination
Your Right to Terminate: You may close your account at any time by contacting [email protected].
Our Right to Terminate: We reserve the right to suspend or terminate your account if:
– You violate these Terms
– You engage in fraudulent or illegal activity
– Your account has been inactive for an extended period
– We discontinue the service (with reasonable notice)
Effect of Termination: Upon termination, your right to use the Website ceases immediately. We may delete your account data subject to our data retention obligations.
Product and Services
Product Information
We strive to provide accurate product descriptions, images, and pricing. However:
– Colors may vary slightly due to monitor settings
– Product specifications are subject to change without notice
– We do not warrant that product descriptions are error-free
– Product availability is subject to change
Not a Warranty: Product descriptions do not constitute warranties or guarantees. Actual products may vary slightly from images and descriptions.
Pricing and Payment
Pricing:
– All prices are listed in the currency specified on the Website
– Prices are subject to change without notice
– Promotional prices are valid for the period specified
– Prices do not include shipping, taxes, or customs duties unless stated
Pricing Errors: If we discover a pricing error after you’ve placed an order, we will notify you and give you the option to:
– Proceed with the order at the correct price
– Cancel the order for a full refund
Payment Methods: We accept the following payment methods:
– Credit cards (Visa, Mastercard, American Express)
– Debit cards
– PayPal
– Other payment methods as displayed at checkout
Payment Processing: Payments are processed by third-party payment processors. By providing payment information, you authorize us to charge your payment method for all fees incurred.
Payment Security: We do not store complete credit card information. Payment data is encrypted and processed by PCI-DSS compliant payment processors.
Taxes and Customs
Your Responsibility: You are responsible for:
– Applicable sales taxes, VAT, GST, or similar taxes
– Import duties and customs fees for international orders
– Compliance with local import regulations
Tax Collection: We may collect and remit taxes as required by law in certain jurisdictions.
Currency Conversion
If you make a purchase in a currency different from your payment method’s currency, your bank or payment provider may charge conversion fees and apply exchange rates. We are not responsible for currency conversion fees or rate fluctuations.
Orders and Checkout
Placing Orders
Order Process:
- Add items to your shopping cart
- Proceed to checkout
- Provide shipping and payment information
- Review and confirm your order
- Receive order confirmation via email
Order Confirmation: Your order confirmation email acknowledges receipt of your order but does not constitute our acceptance. We reserve the right to accept or decline orders for any reason.
Order Acceptance
We may decline or cancel orders if:
– Products are unavailable or discontinued
– Pricing or product information is incorrect
– We suspect fraudulent activity
– We cannot verify or authenticate your information
– Your payment method is declined
– You have violated these Terms
Notification: If we cancel your order, we will notify you via email and refund any payment received (if applicable).
Order Modifications and Cancellations
Before Shipment: You may cancel or modify your order before it ships by contacting [email protected]. We will accommodate requests when possible, but cannot guarantee modifications.
After Shipment: Once an order ships, you cannot cancel it, but you may return it according to our Return Policy (Section 5).
Order Limits
We reserve the right to limit quantities purchased per person, household, or order. We may also prohibit resellers or distributors from purchasing through the Website.
Shipping, Delivery, and Returns
Shipping
Shipping Methods: We offer various shipping methods with different delivery timeframes and costs, which are displayed at checkout.
Shipping Fees: Shipping fees are calculated based on:
– Destination
– Package weight and dimensions
– Shipping method selected
– Order value (free shipping thresholds may apply)
Processing Time: Orders typically ship within 1-3 business days after payment confirmation, excluding weekends and holidays.
Shipping Restrictions: We may not ship to certain locations due to legal restrictions, carrier limitations, or security concerns.
International Shipping: For international orders:
– Delivery times are estimates and may vary
– You are responsible for customs duties and import taxes
– Products must comply with destination country regulations
– We are not responsible for customs delays or seizures
Delivery
Delivery Timeframes: Estimated delivery times are provided at checkout and begin after shipment. Actual delivery times may vary due to:
– Carrier delays
– Weather conditions
– Customs processing (international orders)
– Incorrect shipping addresses
– Other circumstances beyond our control
Tracking: We provide tracking information when available. You are responsible for monitoring tracking and ensuring someone is available to receive delivery.
Failed Delivery: If delivery fails due to incorrect address information, refusal of delivery, or unavailability to receive the package, you may be responsible for return shipping fees and re-delivery charges.
Risk of Loss: Risk of loss and title for items pass to you upon delivery to the carrier.
Returns and Refunds
Return Period: You may return most items within 30 days of delivery for a refund or exchange, subject to the conditions below.
Eligible Returns: Items must be:
– Unused, unworn, and in original condition
– In original packaging with all tags attached
– Accompanied by proof of purchase
Non-Returnable Items:
– Final sale or clearance items (marked as such)
– Personalized or custom-made products
– Intimate apparel, swimwear, or pierced jewelry (for hygiene reasons)
– Gift cards
– Downloadable digital products
– Items damaged due to misuse or improper care
Return Process:
- Contact [email protected] within 30 days of delivery
- Provide your order number and reason for return
- Receive return authorization and instructions
- Ship items back using a trackable shipping method
- Receive refund within 7-14 business days after we receive and inspect the return
Return Shipping Costs:
– You are responsible for return shipping costs unless the item is defective or we made an error
– We recommend using a trackable shipping method
– We are not responsible for items lost or damaged in return transit
Refund Method: Refunds are issued to the original payment method. Shipping fees are non-refundable unless we made an error or the product is defective.
Exchanges: We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.
Defective or Damaged Items: If you receive a defective or damaged item, contact us within 7 days of delivery at [email protected] with photos of the damage. We will provide a replacement or full refund, including return shipping costs, if determine that we are liable for the damages.
Intellectual Property Rights
Our Intellectual Property
All content on our Website is owned by or licensed to Commissura Proprietary Limited and is protected by intellectual property laws, including:
– Trademarks, service marks, and trade names
– Copyrights (text, images, graphics, logos, videos, audio)
– Trade dress and product designs
– Software and website code
– Proprietary databases and compilations
Timeless Finery™ and our logo are trademarks of Commissura Proprietary Limited.
Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
– Access and use the Website for personal, non-commercial purposes
– View and download content for personal use only
Restrictions: You may not:
– Reproduce, distribute, modify, or create derivative works
– Use content for commercial purposes without written permission
– Remove or alter copyright notices or trademarks
– Frame or mirror any portion of the Website
– Use automated systems (bots, scrapers) to access the Website
– Reverse engineer or decompile any Website software
User-Generated Content
Ownership: You retain ownership of content you submit (reviews, comments, photos, etc.), but grant us a worldwide, perpetual, irrevocable, royalty-free license to:
– Use, reproduce, modify, and distribute your content
– Display your content on our Website and marketing materials
– Sublicense your content to third parties
Content Standards: You represent and warrant that your content:
– Does not infringe third-party intellectual property rights
– Does not contain illegal, harmful, or offensive material
– Does not contain false or misleading information
– Complies with all applicable laws
Prohibited Content: You may not submit content that:
– Is defamatory, obscene, or harassing
– Promotes violence, discrimination, or illegal activity
– Contains viruses, malware, or malicious code
– Impersonates another person or entity
– Contains unsolicited advertising or spam
Our Rights: We reserve the right to:
– Remove or refuse any user-generated content
– Edit or modify content for clarity or compliance
– Disable comments or reviews at our discretion
Copyright Infringement Claims (DMCA)
If you believe content on our Website infringes your copyright, please send a written notice to [email protected] with:
– Your contact information
– Identification of the copyrighted work
– Location of the allegedly infringing material
– Statement of good faith belief that use is not authorized
– Statement that the information is accurate under penalty of perjury
– Your physical or electronic signature
Counter-Notice: If you believe your content was removed in error, you may submit a counter-notice with the information required under applicable law.
Prohibited Uses and Conduct
You agree not to:
Illegal Activities:
– Violate any applicable laws or regulations
– Engage in fraud, money laundering, or other criminal activity
– Purchase products for illegal purposes
Harmful Activities:
– Transmit viruses, malware, or harmful code
– Attempt to gain unauthorized access to our systems
– Interfere with or disrupt the Website or servers
– Conduct denial-of-service attacks
Misuse:
– Use the Website for unauthorized commercial purposes
– Resell products purchased from us without authorization
– Collect user information without consent
– Impersonate others or provide false information
Scraping and Automation:
– Use bots, scrapers, or automated tools to access the Website
– Extract data or content systematically
– Circumvent technological protection measures
Unfair Practices:
– Abuse promotions, discounts, or loyalty programs
– Create fake accounts or reviews
– Manipulate prices or availability
– Engage in price arbitrage or reselling schemes
Violation Consequences: Violation of these prohibitions may result in:
– Account suspension or termination
– Order cancellation
– Legal action
– Reporting to law enforcement authorities
Blog, Comments, and Community Features
Blog Content
Our blog provides information, tips, and commentary related to our products and industry. Blog content is:
– Provided for informational purposes only
– Not professional advice (legal, financial, medical, etc.)
– Subject to change without notice
– Protected by intellectual property rights
Comments and Interaction
Community Guidelines: When commenting or interacting, you must:
– Be respectful and courteous
– Stay on topic
– Avoid spam, advertising, or self-promotion
– Respect others’ privacy and intellectual property
Moderation: We reserve the right to:
– Moderate, edit, or remove comments
– Ban users who violate guidelines
– Close comments on any post
Third-Party Links
Our blog may contain links to third-party websites. We are not responsible for:
– Third-party content or privacy practices
– Accuracy of external information
– Products or services offered by third parties
Affiliate Marketing and Advertising
Affiliate Disclosure
Transparency: Our Website participates in affiliate marketing programs. When you click affiliate links and make purchases, we may earn a commission at no additional cost to you.
Affiliate Relationships: We may have affiliate relationships with:
– Product manufacturers and brands
– Retailers and e-commerce platforms
– Affiliate networks and marketing platforms
Honest Recommendations: Our affiliate relationships do not influence our reviews or recommendations. We only recommend products we believe provide value.
Third-Party Advertising
Advertising Content: Our Website displays third-party advertisements. We do not control or endorse:
– Advertised products or services
– Advertising content or claims
– Advertisers’ business practices
Advertising Interactions: Your interactions with advertisers (clicking ads, making purchases) are solely between you and the advertiser. We are not responsible for disputes arising from these interactions.
Sponsored Content
Disclosure: Sponsored or paid content is clearly labeled as such. Sponsored content may include:
– Paid product reviews
– Brand partnerships
– Sponsored blog posts
– Influencer collaborations
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
– Merchantability: Fitness for a particular purpose or use
– Non-Infringement: That products do not infringe third-party rights
– Accuracy: That content is accurate, complete, or current
– Availability: That the Website will be uninterrupted or error-free
– Security: That the Website is free from viruses or harmful components
– Results: That use of our products will meet your expectations
Product Quality: While we strive to offer quality products, we make no guarantees regarding:
– Product performance or results
– Suitability for specific purposes
– Compatibility with other products
– Durability or longevity
Third-Party Content: We are not responsible for third-party content, including:
– User reviews and comments
– Affiliate product descriptions
– External website content
– Advertising claims
Legal Variations: Some jurisdictions do not allow exclusion of implied warranties, so some of these exclusions may not apply to you. You may have additional rights under local consumer protection laws.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMMISSURA PROPRIETARY LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:
– Use or inability to use the Website
– Purchases of products or services
– Unauthorized access to your account or data
– Errors, mistakes, or inaccuracies in content
– Personal injury or property damage
– Third-party conduct or content
– Loss of profits, revenue, data, or business opportunities
MAXIMUM LIABILITY: Our total liability to you for all claims shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 USD, whichever is greater.
Essential Purpose: These limitations apply even if remedies fail their essential purpose and regardless of the theory of liability (contract, tort, negligence, strict liability, etc.).
Legal Variations: Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not fully apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Commissura Proprietary Limited and its officers, directors, employees, affiliates, and partners from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
– Your violation of these Terms
– Your violation of any third-party rights
– Your use or misuse of the Website
– Content you submit or post
– Fraudulent or illegal activity
– Your negligence or willful misconduct
Defense and Settlement: We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.
Dispute Resolution
Governing Law
These Terms are governed by the laws of the Republic of Botswana, without regard to conflict of law principles.
International Users: If you access the Website from outside Botswana, you do so at your own initiative and are responsible for compliance with local laws.
Jurisdiction and Venue
Primary Jurisdiction: Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Botswana.
Consumer Protection Laws: Nothing in this section limits your rights under mandatory consumer protection laws in your jurisdiction of residence.
Informal Dispute Resolution
First Step: Before filing a formal claim, please contact us at [email protected] to attempt informal resolution. Provide:
– Your name and contact information
– Description of the dispute
– Relief sought
We will attempt to resolve the dispute within 30 days.
Arbitration (Where Applicable)
Binding Arbitration: For users in jurisdictions where arbitration is enforceable, disputes may be resolved through binding arbitration rather than in court, except:
– Small claims court matters
– Intellectual property disputes
– Injunctive relief
Arbitration Rules: Arbitration shall be conducted under the rules of a mutually agreed arbitration body, with proceedings held in Botswana or online.
Individual Basis: Arbitration shall be on an individual basis. You may not bring claims as a class representative or participate in class actions.
Waiver: By agreeing to arbitration, both parties waive the right to jury trial and to participate in class actions.
Exceptions
Nothing in this section prevents us from seeking:
– Injunctive or equitable relief in court
– Enforcement of intellectual property rights
– Collection of amounts owed
Term and Termination
Term
These Terms remain in effect while you use the Website or maintain an account.
Termination by You
You may stop using the Website at any time. To delete your account, contact [email protected].
Termination by Us
We may suspend or terminate your access to the Website immediately, without notice, for:
– Violation of these Terms
– Fraudulent or illegal activity
– Suspected security breaches
– Extended periods of inactivity
– Business or legal reasons
Effect of Termination
Upon termination:
– Your right to use the Website ceases immediately
– Outstanding orders may still be processed or canceled
– Amounts owed to us become immediately due
– Sections that by nature should survive remain in effect (intellectual property, disclaimers, limitation of liability, indemnification, governing law)
Changes to Terms
How We Notify You:
– Posting updated Terms with a new “Last Updated” date
– Prominent notice on the Website
– Email notification to registered users (for material changes)
Effective Date: Changes become effective immediately upon posting unless otherwise specified.
Continued Use
Your continued use of the Website after changes become effective constitutes acceptance of the updated Terms. If you do not agree to changes, you must stop using the Website.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Commissura Proprietary Limited regarding use of the Website.
Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. Invalid provisions shall be modified to reflect the parties’ intent to the maximum extent permitted by law.
Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.
Assignment
Your Rights: You may not assign or transfer these Terms or your rights and obligations without our written consent.
Our Rights: We may assign these Terms to any affiliate, successor, or acquirer without your consent.
Force Majeure
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:
– Natural disasters, pandemics, or epidemics
– War, terrorism, or civil unrest
– Government actions or regulations
– Labor disputes or strikes
– Telecommunications or internet failures
– Supplier or carrier failures
Relationship
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Commissura Proprietary Limited.
Third-Party Beneficiaries
These Terms do not confer rights on any third parties except as expressly stated.
Headings
Section headings are for convenience only and do not affect interpretation of these Terms.
Language
The official language of these Terms is English. Translations provided for convenience do not alter the English version’s meaning.
Survival
Provisions that by their nature should survive termination remain in effect, including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution.
Contact Information
For questions about these Terms, please contact us:
Email: [email protected]
Postal Address:
Commissura Proprietary Limited
P O Box 80256
Gaborone, Botswana
Physical Address:
Plot 4821, Trans-Kalahari Highway
Sese Junction, Sese, Botswana
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CAT (Central Africa Time)
Accessibility
We are committed to making our Website accessible to all users. If you experience accessibility issues, please contact [email protected].
Export Control
You agree to comply with all applicable export control laws and regulations. You may not use our products in violation of trade sanctions or export restrictions.
Electronic Communications
By using the Website, you consent to receive electronic communications from us, including:
– Order confirmations and updates
– Marketing emails (with opt-out option)
– Service announcements
– Legal notices
Electronic communications satisfy legal requirements for written communications.
Acknowledgment and Agreement
BY ACCESSING OR USING TIMELESSFINERY.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
Last Updated: December 9, 2025